We connect what customers experience with what happens in store. A 360° view of your business, in one platform — built for retailers and brands.
Explore the platform ↘Customer feedback. Journey insights. Daily store evidence. Everything your teams need to see what matters and decide what happens next.
The Retail CX Group brings customer experience management, consumer intelligence and retail execution together, giving retailers and brands a complete view of the moments that shape their business.
We connect listening with observation, analysis with action, and store teams with support office and head office. A managed programme, a connected dashboard and a clear path from evidence to improvement.
Discover how we help ↗Understand customer advocacy, satisfaction and effort through NPS, CSAT and CES. Track performance, explore themes and focus teams on the experiences that need attention — from individual stores to the wider business.
Design and manage listening programmes around the moments that matter. Bring surveys, customer comments and review feedback together to understand expectations, recognise recurring issues and guide service improvement.
Map and track the shopper journey from discovery and research to purchase, delivery, use and support. Identify friction across digital and physical touchpoints, and understand how each experience influences the next.
Explore the behaviours, motivations and expectations behind purchase decisions. Understand differences across customer groups, ages, brands and categories — including how shoppers use AI to research, compare and decide.
Capture structured store checks and photographs as part of everyday operations. Give support office and head office a consistent view of store conditions, issues and follow-up, with evidence that makes the next action clear.
Understand how your brand shows up at the point of purchase. Review product placement, displays, promotional execution and presentation standards, connecting what is happening in store with customer feedback.
Daily photographs and structured audits bring the shop floor into focus. See how products are presented, how campaigns are executed and where teams need support.
Connect store-level evidence to customer feedback so your next decision starts with a fuller picture.
Build your programme ↗Understand the experience you deliver, the customers you serve and the execution across your network.
Understand the shopper, the channel and how your brand is experienced at the point of purchase.
Define your priorities and connect customer listening, journey signals and store evidence.
Analyse patterns and understand the issues, opportunities and experiences behind the results.
Turn findings into clear priorities and accountable actions for the people who can make a difference.
Review progress, track changes and use fresh evidence to shape the next round of improvement.
Start with the questions your business needs to answer. Build a connected CX, consumer intelligence and retail execution programme around them.
hello@retailcxg.com ↗
+61 2 7239 8843
Registered address
The Retail CX Group Pty Ltd
285A Crown Street
Surry Hills NSW 2010, Australia
ABN 49 696 896 581