Privacy Policy
A legal disclaimer
Privacy Policy
Privacy Policy
The Retail CX Group
Effective Date 21 May 2026
At [The Retail CX Group]. we are committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, disclose, store, and protect your information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
By engaging with our services, visiting our website, completing surveys, attending events, or interacting with us, you agree to the practices outlined in this Privacy Policy.
1. Who We Are
The Retail CX Group is a customer experience, consumer insights, and advisory business that provides consulting, research, analytics, customer intelligence, and strategic advisory services to retailers, brands, and corporate organisations.
Our services may include:
* Consumer insights programmes
* Customer experience measurement
* Voice of Customer (VOC) programmes
* Customer satisfaction and loyalty research
* Analytics and reporting
* Retail and eCommerce journey analysis
* Workshops, coaching, advisory, and strategy services
* Managed customer intelligence services
* Technology and platform solutions
2. Information We Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Personal Information
This may include:
* Name
* Email address
* Phone number
* Company name and job title
* Postal or business address
* Payment or billing information
* Survey responses and feedback
* Communication preferences
Customer Experience & Research Data
Where relevant to our services, we may also collect:
* Purchase behaviour
* Customer satisfaction data
* Website and app interaction data
* Customer support interactions
* Product preferences
* Demographic insights
* Shopping behaviour and journey data
Website & Technical Data
When you visit our website, we may automatically collect:
* IP address
* Browser type and device information
* Pages viewed
* Website activity
* Cookies and analytics data
3. How We Collect Information
We may collect information when you:
* Contact us directly
* Submit an enquiry
* Complete a survey or feedback form
* Subscribe to updates or marketing communications
* Participate in workshops, coaching, or events
* Engage our consulting services
* Visit our website
* Interact with our digital platforms
* Participate in customer research programmes
We may also receive information from third-party platforms or clients where authorised and legally permitted.
4. How We Use Your Information
We use personal information to:
* Deliver our services
* Conduct research and analytics
* Improve customer and client experiences
* Respond to enquiries and support requests
* Communicate updates, insights, and marketing materials
* Administer surveys and research programmes
* Develop reports and strategic recommendations
* Improve our website and digital experiences
* Comply with legal and regulatory obligations
We may aggregate or anonymise data for reporting, benchmarking, trend analysis, and strategic insights.
5. Disclosure of Personal Information
We may disclose personal information to:
* Employees, contractors, and consultants
* Technology and software providers
* Research and analytics partners
* Professional advisers
* Payment providers
* Marketing and communications platforms
* Regulatory or government authorities where required by law
We take reasonable steps to ensure third parties protect your information appropriately.
We do not sell personal information to third parties.
6. Overseas Disclosure
Some of our service providers or technology platforms may store or process data outside Australia, including in countries such as the United States, the United Kingdom, or other regions where cloud-based infrastructure operates.
Where overseas disclosure occurs, we take reasonable steps to ensure information is handled securely and in accordance with Australian privacy laws.
7. Data Security
We take reasonable measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures may include:
* Secure cloud-based storage
* Access controls and authentication
* Encrypted systems and communications
* Confidentiality obligations for staff and contractors
* Secure technology platforms
While we take reasonable precautions, no system can guarantee absolute security.
8. Cookies & Website Analytics
Our website may use cookies and analytics technologies to improve functionality, understand website usage, and enhance user experience.
These technologies may collect information such as:
* Pages visited
* Time spent on pages
* Device and browser information
* Traffic sources
Users can generally manage cookie settings through their browser preferences.
9. Marketing Communications
We may send you updates, insights, invitations, or marketing communications relevant to our services.
You may opt out of marketing communications at any time by:
* Clicking the unsubscribe link in emails
* Contacting us directly
10. Access & Correction
You may request access to personal information we hold about you and request corrections if information is inaccurate, incomplete, or outdated.
Requests can be made using the contact details below.
We may require identity verification before releasing information.
11. Retention of Information
We retain personal information only for as long as reasonably necessary to:
* Deliver services
* Meet legal and regulatory obligations
* Resolve disputes
* Maintain business records
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
12. Third-Party Websites
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.
Users should review the privacy policies of third-party sites independently.
13. Complaints
If you have concerns about how we handle your personal information, please contact us in writing.
We will investigate complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the:
Office of the Australian Information Commissioner
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.
The latest version will always be available on our website.
15. Contact Us
The Retail CX Group
Address:
285A Crown Street
Surry Hills NSW 2010
Australia
Email: Hello@retailcxg.com
Website: